Video not loading or other technical issues.

This article discusses some of the common technical issues that you might experience and how to address those concerns.

Common Technical Issues

Browser Malfunctions/Issues

Clear Your Cache

Third-Party Extensions

Test Your Internet Speed

Restart Your Computer

Common Technical Issues

In case you face any technical issues, please feel free to submit a ticket at the earliest and we will be glad to help you. However, there are a few common issues that can be resolved on your own such as:

• Page not loading
• Page not displaying properly
• Images not showing
• Slow speed
• Changes not reflecting post submission

While this list is only indicative, the majority of the concerns can be resolved by simply following the steps listed below:

Browser Malfunctions/Issues

Alekhyam is a powerful platform that has been designed specifically to be device and browser-independent. This means that whether you're using Safari, Chrome, Explorer, or Firefox, the platform would work fine on any. However, if you do feel that the browser is malfunctioning or crashing, you may need to update your browser to ensure it has the latest updates. 

Fortunately, most modern web browsers will automatically update themselves so that you're always running the most current version. You no longer need to actually "download and install" the latest version yourself; it will do it for you.

If you’re experiencing problems, we recommend checking if your browser is up to date by visiting UpdateMyBrowser.org. 

Clear Your Cache

While browsing on the web, web browsers store cookies and website data in order to improve your experience. Clearing your system's cookies, history, and temporary files can improve the performance of your system as well.

• To clear your cache in Google Chrome: Clear cache & cookies on Chrome
• Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch: Link
• To clear your cache in Firefox: How to clear the Firefox cache

Third-Party Extensions

While third-party browsers can be extremely useful, they may cause issues with Alekhyam. To check if that is indeed the case, simply open your Alekhyam account on another browser first or open the account in incognito/private mode. if the problem still persists, extensions are not a cause of concern. 

To learn more about managing extensions in Chrome, visit the link: Install and manage extensions. For other browsers, the links have been detailed: Firefox| Safari | Explorer

Mentioned below are a few popular extensions that may cause issues in your Alekhyam Website and/or Account:

• Adblock
• Security extensions

In case you have a lot of extensions installed on your browser that too can be a concern as it slows down your browser and may interfere with browsing as well. Consider removing a few while you work on your account.

Test Your Internet Speed

Sometimes slow internet speed can also cause problems on your Alekhyam Site or Account. While there are several ways to check your current internet speed, we recommend you go to speedtest.net. Simply click Start and the site will publish the results.

Understanding the Terminology

• Ping: The speed of your connection's response time after a request is sent out. It is measured in ms i.e. milliseconds. The lower the number better.
• Download Speed: how fast your internet connection is able to move the data from the server to you.  
• Upload Speed: How fast you can send the data to others. In most cases, upload cases are lower than download speeds. 

In case you believe that the issue is due to slow internet, we suggest restarting your modem, upgrading the internet, or contacting your internet service provider. 

Restart Your Computer

In order to maintain your computer in optimal condition & health, it is imperative that they are restarted frequently. In case you face any particular issues with your Alekhyam account, 'Turning off and then turning it on' might just resolve your concern. 

These were some of the common technical issues that are faced by most of the users. However, if your problem is still not resolved, kindly write to us & we will be happy to help you!