What a user's journey looks like at Alekhyam?

Created by Tamboora™ Arts and Entertainment, Modified on Sat, 16 Dec 2023 at 04:02 AM by Tamboora™ Arts and Entertainment

In this article, we will show how your learners access and experience the platform across various scenarios such as :

In case when the course is free
In case when the course is priced
In the case of Bundles
In case the user is manually added/imported
User dashboard overview
Others

In case the course is free or priced at 0 INR/USD

The user visits your website, accesses the Courses section and clicks on the Enroll Now button, gets redirected to the signup page (in case the user is not logged in yet), and after filling up the required details on the signup page, the user is taken to their dashboard - without any checkout page being shown to them.

In case the course is priced

The user visits Alekhyam website, accesses the Courses section and clicks on the Enroll Now button, gets redirected to the signup page (in case the user is not logged in yet), and after filling up the required details on the signup page, the user is taken to the checkout page where they need to make the payment. Post payment the user will be redirected to their dashboard to continue accessing the content they have purchase

In the case of Bundles

The user’s course purchase journey for Bundles is similar to the Course purchase journey. However, the checkout page payment options are displayed based on the type of pricing for the Bundle.

1. One-time payment plan

2. Subscription payment plan

3. Monthly payment plan

In case the user is manually added/imported

If the user is manually added to the Alekhyam website for the first time, then the user will receive an email to create a password.

User Journey in this case

The user will receive an email to create a password. Clicking on the GET STARTED button, will be redirected to the Create password page. Once the password has been created, the user will be redirected to their dashboard.

Note: The create password link expires in 10 days or if it is used once (whichever is earlier) and if it has expired, the user will see this error message:

In this case, visit alekhyam website and reset your password by clicking on the Forgot password option.

User dashboard

This is what the user’s dashboard looks like:

An image will be added here soon

Others

Same course/bundle checkout again would show the popup "Oops, looks like you have already purchased this item" and then clicking on 'Ok' will redirect the user to the course curriculum or bundle details page.
Mostly, after a user checkout is complete, the user will be redirected to the first chapter of the course or the dashboard/course curriculum. In either case, you may use navigation bar to move to different sections.